Sharp HealthCare Decision Support Analyst in La Mesa, California


Sharp Grossmont Hospital has created a new central hub, The Sharp Experience Center and Insight Center, that will be responsible for monitoring day ‐ to ‐ day operations via real ‐ time data feeds. The Decision Support Analyst will be a change agent in the day ‐ to ‐ day operations of the hospital by monitoring worklists, dashboards and key performance indicators that pertain to the Service/Hospitality domain. This position will drive the movement to enhancing the patient experience.

The Decision Support Analyst will be a key contributor to future Process Improvement (PI) projects, create additional worklists or dashboards and a key contributor to further enhancing the operations of the Insight Center. The Decision Support Analyst is a person that understands hospital operations and how they relate to each patient’s experience during their visit.

In addition, the Decision Support Analyst will be the key point person for creating, validating and running patient experience data, including Press Ganey and HCAHPS survey data, to support Sharp Grossmont Hospital mission to provide the Sharp Experience to all of its patients.

Sharp Grossmont Hospital is the largest not-for-profit, full-service acute care hospital in the region with 536 beds. The hospital has outstanding programs in heart care, orthopedics, rehabilitation, robotic surgery, mental health, stroke care and women’s health. In addition, the hospital’s Emergency and Critical Care Center is one of the most technologically advanced emergency and intensive care facilities in the nation.

Sharp Grossmont Hospital is nationally recognized as a MAGNET®-designated hospital for patient care and nursing practices. This designation is the “gold standard” for patient care and nursing excellence and is the highest honor awarded by the American Nurses Credentialing Center.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, age, protected veteran status or any other protected class.


This position is located in La Mesa, San Diego County.


Full Time position - Varied Shifts

Required Skills and Qualifications

  • Bachelor's degree in Health Care Administration, Nursing, Business, Analytics or applicable field

  • Relevant experience in excess of three years may be considered

  • Three years of experience in hospital/clinic operations, nursing or other health care-related specialty with additional experience in data collection, analysis, presentation, performance improvement, computer programming, decision support and/or business development/planning

  • Excellent computer skills including strong Microsoft Excel, Access and PowerPoint (or other presentation software) skills

Preferred Skills and Qualifications

  • Cognos, Microsoft VBA, SQL, PL-SQL, and Cerner Millennium/CCL knowledge

Job: *Business Operations Jobs

Organization: *86100 - Administration

Title: Decision Support Analyst

Location: La Mesa-Grossmont Hospital

Requisition ID: 92460